AI Customer Service in the Digital Business World: Understanding Customer’s Thoughts on Ai-Driven Personalization in E-Commerce and Social Media. Artificial Intelligence Systems and Its Applications, [S. l.], v. 1, n. 1, p. 56–68, 2025. DOI: 10.65917/aisa.v1i1.14. Disponível em: https://journals.cognispectra.com/index.php/aisa/article/view/14. Acesso em: 27 may. 2026.